Cookie Declaration

Whenever you use our online services, cookies and other tracking technologies may be used in different ways. To make the website work, analyze traffic or for advertising purposes. These technologies are used directly by us, or by our website optimization partners. If you want to know more about cookies, how they are used and what your preferences are, please read the information below.

What are cookies?
A cookie is a small amount of data that a website stores in your computer or mobile device's browser. So-called "first-party cookies" are associated by the entity that operates the domain where the cookie is hosted. Octoum.pt cookies are, according to this explanation, first-party cookies. If we allow other cookies on our website, they will be called third-party cookies.

Additionally, there is a difference between session cookies and persistent cookies. Session cookies only exist until the moment you close your browser. Persistent cookies last longer and are not automatically deleted when you close your browser. We strive to ensure that our cookies or third-party cookies last for a maximum of 5 years. Longer durations are only considered in exceptional circumstances, such as safety reasons and in cases of absolute necessity.

In addition to cookies, other similar tracking technologies are used. These may include web beacons (also known as pixel tags, web bugs or gifs), tracking URLs or software development kits (SDKs). A web beacon is a small graphic image with just one pixel that can be sent to your computer as part of a web page request, in an application, in an advertisement or as an HTML email. Pixels may be used to gather information from your device such as device type or operating system, IP address, and the time of your visit. They are also used to include and read cookies in your browser. Tracking URLs are used to understand where access to our website comes from. SDKs are small pieces of code that are included in applications, and work like cookies and web beacons.

All of these technologies together are referred to in this Cookie Statement as "cookies".

How are cookies used?
Cookies are used for different purposes. They allow you to be recognized as the same user on different pages of a website, between websites or when using an application. The types of information we collect through cookies include IP address; the device identifier (ID); the pages viewed; the type of browser; navigation information; operating system; Internet provider; time/date stamp; if you responded to an advertisement; the referring URL; functionalities used or activities carried out on the website/applications.

Our website uses cookies for different purposes:

Technical cookies: our goal is to offer an advanced and user-friendly website experience to our visitors, which adapts to their needs and desires. To achieve our objective, we use technical cookies to show you our website, so that it functions correctly, to create your user account, to log in and to manage your orders. These technical cookies are absolutely necessary for our website to function properly.

Functional cookies: We also use functional cookies to remember your preferences and to help you use our website efficiently and effectively. We may use cookies to remember your registration information so that you do not need to enter your login credentials each time you visit our website. Passwords will always be encrypted. These functional cookies are not strictly necessary for the website to function, but they add functionality and improve your experience on our website.

Analytical cookies: we use these cookies to obtain more information about how visitors use the website eightum.pt. Through these cookies we can see what works and what doesn't, optimize and improve the website, understand the efficiency of advertising campaigns and communications, and ensure that we continue to have relevant content. The data we collect may include the pages you visited, the pages you entered or left the website on, the platform you used, the emails you opened that resulted in you taking action, and date and time information.

This also means that we may use data about how you interacted with the website, such as the number of times you clicked on a particular page, your mouse movement activity and activity when scrolling through the page with the sidebar, the words used in the search and the text you enter in the fields. We use analytics cookies as part of our advertising campaigns to find out how users interact with our website after seeing an online advertisement. This may include advertisements on third-party websites.

Commercial cookies: We use third-party cookies and our own cookies to show personalized ads on our websites and other websites. This process is called "retargeting" and is based on browsing activities, such as the destinations you searched for, the accommodation you viewed and the prices you were shown.

What are your preferences?
To learn more about cookies and how to manage or delete them, simply visit allaboutcookies.org and the help section of your browser. In browser settings such as Internet Explorer, Safari, Firefox or Chrome, you can choose which cookies you accept and which you refuse. The location of these settings varies depending on the browser. Use the "Help" function in your browser to find the settings you need.

If you choose not to accept certain technical and/or functional cookies, you may not be able to use some functions of our website. .

Analytical Data. To be able to control the collection of data for analysis through Google Analytics from certain types of browsers, you can click on the following link: Google Analytics opt-out browser add-on (desktop only).

If you have questions about this Cookie Declaration, please send an email to info@clothing-concept.pt . This Cookie Declaration may be changed whenever necessary. Visit this page regularly to stay updated.

Of course. The first step is to consult our Size Guide . We also recommend carefully reading the description of the product you wish to purchase, as it may contain information about fabric compression or the cut of the item.
If you still have questions, please email us at support@oitoum.pt and indicate the models you're considering. Please mention that you've read this FAQ—that's where we always start!

At Oito.Um, we value exclusivity. We produce collections in limited quantities so that each customer feels unique. Therefore, once an item sells out, it's unlikely to be available again.
To not miss future opportunities, we recommend that you subscribe to our newsletter.

We're committed to fast delivery: 24 to 48 hours for Continental Europe. For islands, delivery times vary from 3 to 8 business days.
Deadlines are calculated from the date of shipment, not the date of order.
See all shipping times and costs in the Delivery tab. If you would like information about shipping to a country not listed, please contact us at support@oitoum.pt .

We always send a confirmation email shortly after your order is completed. If you don't find it, check your spam folder. If you don't find it, send us an email to support@oitoum.pt with your order number or the email address you used.

Confirmation is usually automatic. If you don't receive an email, you can log in to the website and check the order status in your account.
If you still have questions, please send us an email to support@oitoum.pt with your order number or associated email address.

Great! You can enter it at checkout in the promo code section.

You can use your Gift Card as a discount code during checkout in the coupon area.

There are several possibilities:


The code may have expired;

You may be typing the code with a typographical error;

The product may already have a promotional price (discounts are not cumulative);

You may be trying to use more than one code;

There may be a technical error.
If none of these apply, please contact us at support@oitoum.pt.


support@oitoum.pt.

Our website uses the 3D Secure system, which is mandatory for online card purchases. You must activate it through your bank's website or contact your account manager.
If your card already has 3D Secure activated and you still cannot complete the payment, send an email to support@oitoum.pt .

No problem!
If possible, we recommend choosing an address where someone is available during the day. Otherwise:

For mainland Portugal and Spain, you will receive an SMS with instructions to reschedule delivery;

For the Azores and Madeira, delivery will be made by CTT — the order will be available for collection at the nearest post office;

For other countries, you will receive an email with tracking information where you can manage the delivery.

Fill out the Exchange/Return Form available on the website.
Returns are accepted within 14 days of receiving your order, provided the items are in perfect condition and show no signs of use.
The first return is free for addresses in mainland Portugal.
In other cases, or when there is no prior contact with the brand, Oito.Um only assumes the costs if there is an error or defect attributed to the brand.
Please see Section 7 of our Terms and Conditions for further details.

Yes, we accept exchanges.
You have up to 30 days after receiving your order to request an exchange, as long as the items are in perfect condition and show no signs of use.
The first return (Mainland Portugal) is free; the shipping costs for resending the new item are your responsibility, except in cases of error attributed to Oito.Um.
Fill out the Exchange/Return Form to begin the process.

Exchanges and returns are only accepted for purchases made on the official Oito.Um website.
If you purchased from a retailer, you must contact that retailer directly.

If it hasn't shipped yet, we'll do our best to cancel it before it ships. Please email us at support@oitoum.pt with your order number.
If the order has already been shipped, you can cancel it, but shipping costs will be deducted from the refund.

Fabrics are chosen for their quality and performance.

For the first wash, it is recommended to wash by hand, inside out, in cold water and without mixing with other items.

In subsequent washes, keep the temperature low (max. 30º).

Avoid using fabric softeners.

Always dry inside out and in the shade.

Always consult the inside label for specific instructions.

We're here to help. Send us an email at support@oitoum.pt — we'll get back to you promptly.