First purchase

Welcome to the official Oito.Um store!

We know that visiting a new website for the first time can be a bit challenging, so we've prepared a guide with important information to make your shopping experience as simple and enjoyable as possible.

How to buy

Shopping in our store is easy! Just follow these steps:

1. Choose a category (e.g. Leggings, T-shirts,...).

2. On the category page, you'll find available products. Click on the item to see more details, such as price, description, available sizes, composition, and other images so you can see how the piece fits.

3. To add a product to your cart , select the desired size and quantity and click " Add to Cart ." A message will appear on the right side of your screen with a summary of what you added (similar to a supermarket cart).

  • If you're ready to checkout, click " View Cart ."
  • If you want to add more items, click on " See more Products ".

4. Once all the desired products are in your cart, click " View Cart " to proceed to checkout. Here you can apply discount codes or add notes to your order.

  • You accept the Terms and Conditions by clicking the " I agree to the Terms and Conditions " checkbox.
  • After that, click on " Complete Order ".

5. Log in with your email address and choose your delivery method. After filling in your details, click " Continue to Shipping ."

6. Choose the payment method (Boleto, MBWay or Credit Card).

7. Complete your purchase and, once payment is confirmed, you will receive a confirmation email and be notified of the status of your order.

Deliveries

At Oito.Um, we strive to ensure your order arrives as quickly as possible. We offer free shipping in mainland Portugal for purchases over €50.

Exchanges and Returns

If you're not satisfied with your items, you have up to 30 days after purchase to request an exchange or return. The process is quick and simple: just send us an email using the form.

Of course. The first step is to consult our Size Guide . We also recommend carefully reading the description of the product you wish to purchase, as it may contain information about fabric compression or the cut of the item.
If you still have questions, please email us at support@oitoum.pt and indicate the models you're considering. Please mention that you've read this FAQ—that's where we always start!

At Oito.Um, we value exclusivity. We produce collections in limited quantities so that each customer feels unique. Therefore, once an item sells out, it's unlikely to be available again.
To not miss future opportunities, we recommend that you subscribe to our newsletter.

We're committed to fast delivery: 24 to 48 hours for Continental Europe. For islands, delivery times vary from 3 to 8 business days.
Deadlines are calculated from the date of shipment, not the date of order.
See all shipping times and costs in the Delivery tab. If you would like information about shipping to a country not listed, please contact us at support@oitoum.pt .

We always send a confirmation email shortly after your order is completed. If you don't find it, check your spam folder. If you don't find it, send us an email to support@oitoum.pt with your order number or the email address you used.

Confirmation is usually automatic. If you don't receive an email, you can log in to the website and check the order status in your account.
If you still have questions, please send us an email to support@oitoum.pt with your order number or associated email address.

Great! You can enter it at checkout in the promo code section.

You can use your Gift Card as a discount code during checkout in the coupon area.

There are several possibilities:


The code may have expired;

You may be typing the code with a typographical error;

The product may already have a promotional price (discounts are not cumulative);

You may be trying to use more than one code;

There may be a technical error.
If none of these apply, please contact us at support@oitoum.pt.


support@oitoum.pt.

Our website uses the 3D Secure system, which is mandatory for online card purchases. You must activate it through your bank's website or contact your account manager.
If your card already has 3D Secure activated and you still cannot complete the payment, send an email to support@oitoum.pt .

No problem!
If possible, we recommend choosing an address where someone is available during the day. Otherwise:

For mainland Portugal and Spain, you will receive an SMS with instructions to reschedule delivery;

For the Azores and Madeira, delivery will be made by CTT — the order will be available for collection at the nearest post office;

For other countries, you will receive an email with tracking information where you can manage the delivery.

Fill out the Exchange/Return Form available on the website.
Returns are accepted within 14 days of receiving your order, provided the items are in perfect condition and show no signs of use.
The first return is free for addresses in mainland Portugal.
In other cases, or when there is no prior contact with the brand, Oito.Um only assumes the costs if there is an error or defect attributed to the brand.
Please see Section 7 of our Terms and Conditions for further details.

Yes, we accept exchanges.
You have up to 30 days after receiving your order to request an exchange, as long as the items are in perfect condition and show no signs of use.
The first return (Mainland Portugal) is free; the shipping costs for resending the new item are your responsibility, except in cases of error attributed to Oito.Um.
Fill out the Exchange/Return Form to begin the process.

Exchanges and returns are only accepted for purchases made on the official Oito.Um website.
If you purchased from a retailer, you must contact that retailer directly.

If it hasn't shipped yet, we'll do our best to cancel it before it ships. Please email us at support@oitoum.pt with your order number.
If the order has already been shipped, you can cancel it, but shipping costs will be deducted from the refund.

Fabrics are chosen for their quality and performance.

For the first wash, it is recommended to wash by hand, inside out, in cold water and without mixing with other items.

In subsequent washes, keep the temperature low (max. 30º).

Avoid using fabric softeners.

Always dry inside out and in the shade.

Always consult the inside label for specific instructions.

We're here to help. Send us an email at support@oitoum.pt — we'll get back to you promptly.