Privacy Policy

User privacy is a fundamental aspect for Oito.Um, and all information is treated confidentially. By using our website, you've shown trust in the brand, and we deeply value that trust. Therefore, we will act in your best interests and be transparent about how we handle the information we collect.

The personal information collected may include your name, email address, telephone and/or cell phone number, address, date of birth, and/or other information. The data collected is used to process orders and deliveries and may be used by Oito.Um for communication purposes such as promotional campaigns with due authorization.

Oito.Um is committed to protecting your data and will not sell or rent the data provided to third parties. Data will only be provided to third parties who are partners in improving the website and your user experience, or if required by law.

In situations of improper use of the website and regardless of the applicable legal procedure, Oito.Um reserves the right to, in particular, cancel user registration, remove orders, as well as any other type of user content.

According to the European Union's General Data Protection Regulation - GDPR, any website user has the right to request information about the stored data, as well as request its editing or deletion.
If you wish to cancel your order, Oito.Um and its partners have 30 days to do so. To do so, you must send us a change request by email support @oitoum.pt .

Our Privacy Policy can be summarized in just a few lines, as we did above. Below, you'll find a more complete description for those who are more curious. We hope it's easy to read and that we won't get too technical—although in some situations, we can't help it.

Please also read our Cookie Statement for more information about our use of cookies and other similar technologies.

This Privacy Policy applies to all information we collect through our website. We may make changes to this Policy from time to time. If we make changes that may affect you, we will notify you before the new activities begin.

It is also essential to note that if you do not agree with this Privacy Policy, you must cancel your use of our services.

What type of personal data is collected?
We can only provide you with a good service if we have the necessary information. Therefore, when using our services, you will be asked to provide us with certain information. We will need your name, contact information, and payment information. In addition, we also collect information from your computer, phone, tablet, or other device you use to access our website, including your IP address, browser, and selected language.

When you place an order, you'll be asked for at least your name and email address. We may also ask for your address, phone number, payment details, and other relevant information to ensure smooth service.

If you need to contact our customer support team, or if you contact us through any means, we may also collect some additional information that allows us to respond to you as accurately and promptly as possible.

You may choose to participate in referral programs or sweepstakes, and by doing so, you will also be providing us with personal data. You can also leave us your comments.

If you choose not to complete an order, whenever you visit our website, we will automatically collect certain information. This information includes your IP address, the date and time you accessed our services, the hardware, software, or Internet browser you use, and information about your computer's operating system, such as application versions and language settings. We will also collect information about clicks and the pages you viewed.

If you are using a mobile device, we may collect information that identifies your mobile device, device settings, and device capabilities.

We may also receive information about you to provide you with relevant advertising, for example, additional cookie data provided by social media partners.

What is the purpose of collecting and using your personal data?
Our sole purpose is to ensure we offer you the best possible experience, both during your visit to our website and during the fast and efficient delivery of your order. We also use your personal data to contact you and inform you about the latest offers, special offers, and other products or services we believe may be of interest to you. In these cases, we will only do so with your consent if you subscribe to our newsletter.

To better understand:

  1. First of all, we use your personal data to complete and manage your online order, which is very important to what we do as a company! This includes sending you messages about your order, such as confirmations, changes, and reminders.
  2. We provide excellent customer service. Having access to your relevant details, such as order information or user account information, allows us to be better prepared when you need to contact us.
  3. Oitoum.co.uk users can create a user account on our websites. We use the information you provide to manage your account, allowing you to perform several useful actions. You can manage your personal settings, place an order faster, check the status of your order, and request to change or delete all of this information from our database.
  4. We use your information for marketing purposes. These activities include regularly sending you information about fitness-related products. You can unsubscribe from these marketing emails quickly and easily at any time by clicking the "Unsubscribe" link included in every newsletter or communication.
  5. The data you provide us is used to communicate with you. We may contact you by email, mail, phone, or text message. We also process the communications you send us.
  6. When you place an order, we may send you a survey or invitation to provide feedback about your experience.
  7. We sometimes invite our clients to participate in market research. Each survey requires specific information, which you will be informed about so you understand what personal data is collected and how it is used.
  8. We also use your personal data for analytical purposes. This process is part of our commitment to improving the customer experience, but it may also be used to test features, troubleshoot problems, and improve the quality and functionality of our services. The main goal is to optimize and customize our online platform according to your needs, creating a pleasant and easy-to-use website.
  9. Finally, in certain cases, we may need to use your information to handle and resolve legal disputes, for regulatory and compliance investigations, to enforce the terms of use of the service provided on the Oitoum.pt website within what is reasonably expected, or to comply with lawful requests from authorities.

Providing your personal data is voluntary. However, depending on the type of service you wish to use, we may only be able to provide that service if certain personal data is collected. For example, we cannot process your order if we do not collect your name and contact details.

To process your personal data as described above, we use the following legal bases:
Oitoum.pt relies on the legal basis that the processing of personal data is necessary for the performance of a contract, specifically to complete and manage your order. If the necessary personal data is not provided, we will not be able to provide customer service. We also rely on our legitimate business interest in providing these services, preventing fraud, and improving our services. When you use personal data for purposes of the legitimate interests of Oitoum.pt or third parties, we will always consider your rights and interests in protecting your personal data in relation to the rights and interests of Oitoum.pt or third parties. When required under applicable law, Oitoum.pt will obtain your consent prior to processing your personal data for direct marketing purposes.

If you wish to object to the processing carried out under the above points and if a self-exclusion mechanism is not directly available (e.g. in your account settings), to the extent applicable, please contact support @oitoum.pt .

How is your data shared with third parties?
 To provide an online sales service, we need to interact with several third parties. These include financial institutions, advertising agencies, government authorities, and others. We don't sell or rent your personal data. We only share it with entities that comply with the GDPR, like us.

In certain circumstances, we will share your data with third parties.

  1. The delivery service provider: This point is crucial to what we do! To complete your order, we communicate the relevant information to the logistics service that will deliver your order. Depending on the order and the service provider, this information may include your name, contact information, payment details, or other information you specified when placing your order.
  2. Third-party service providers: We use service providers that are not part of the Oitoum.co.uk group of companies to help us provide our services. These providers support services such as
  • Market research;
  • Fraud detection and prevention services, including a fraud analysis service;
  • Payment services. We use third-party entities to process payments, refunds, or collection services. Whenever a refund is requested by you or the holder of the credit card used to place the order, we will need to share certain information about your order with the payment service provider and the relevant financial institution so that the refund can be processed. This may include a copy of your booking confirmation or the IP address used to make the booking. We may share information with the relevant financial institutions if we believe it is strictly necessary for fraud detection and prevention purposes.
  • Marketing Services: We share personal information with advertising partners, including your email address, as part of Oitoum.co.uk's marketing services through third parties (which ensure relevant advertising is shown to the right people). We strive to share emails in encrypted form so that they are matched to an existing database, thus preventing them from being used for other purposes. For more information about personalized advertising and your choices, please read the Cookie Statement.

All service providers must maintain adequate safeguards for your personal information.

  1. Competent authorities: We disclose personal information to law enforcement officials in accordance with applicable law or if strictly necessary for the prevention, detection, or prosecution of criminal acts and fraud, or if we are otherwise legally required to do so. We may need to disclose additional personal data to competent authorities in order to protect and defend our rights or property, or the rights and property of our business partners.
  2. Business Partners: We work with business partners around the world. These business partners ensure the website functions properly and that communications are effective and relevant to each user. The transmission of personal data as described in this Privacy Policy may include international transfers of personal data to countries whose data protection laws are not as comprehensive as those of the European Union. We always look for partners that comply with European standards, but the GDPR is not always complied with outside the EU. In these situations, as required, we enter into contracts to ensure that your personal data will continue to be protected in accordance with European standards.

How can you control the personal data you share with Oitoum.co.uk?
You always have the right to review the personal data we hold about you. You can request a summary of your personal data by emailing support @oitoum.pt . If you want to know more about your rights to control your personal data, read below.

We want you to have control over how we use your personal data. You can do this in the following ways:

  1. you can ask us for a copy of the personal data we hold about you;
  2. you can inform us of any changes to your personal data or you can ask us to rectify any personal data we hold about you;
  3. in certain situations, you can ask us to erase, block or limit the processing of personal data we hold about you, or to object to certain uses we are making of your personal data; and
  4. In certain situations, you can also ask us to send the personal data you have provided to us to a third party.

When we use your personal data based on your consent, you have the right to withdraw that consent at any time in accordance with applicable law. Additionally, when we process your personal data based on legitimate interests or the public interest, you have the right to object to such use of your personal data at any time in accordance with applicable law.

We rely on you to ensure that your personal data is complete, accurate, and current. Please notify us promptly of any changes to, or inaccuracies in, your personal data by contacting us.

If you have a user account, you can access a significant portion of your personal data through our website. Our website provides the option to add, update, or remove information we hold about you.

If any personal data we hold about you is not accessible through our website, you can send us your request. For any requests regarding this Privacy Policy and to exercise any of your rights, or if you have a complaint, please contact us via email. support @oitoum.pt .

Of course. The first step is to consult our Size Guide . We also recommend carefully reading the description of the product you wish to purchase, as it may contain information about fabric compression or the cut of the item.
If you still have questions, please email us at support@oitoum.pt and indicate the models you're considering. Please mention that you've read this FAQ—that's where we always start!

At Oito.Um, we value exclusivity. We produce collections in limited quantities so that each customer feels unique. Therefore, once an item sells out, it's unlikely to be available again.
To not miss future opportunities, we recommend that you subscribe to our newsletter.

We're committed to fast delivery: 24 to 48 hours for Continental Europe. For islands, delivery times vary from 3 to 8 business days.
Deadlines are calculated from the date of shipment, not the date of order.
See all shipping times and costs in the Delivery tab. If you would like information about shipping to a country not listed, please contact us at support@oitoum.pt .

We always send a confirmation email shortly after your order is completed. If you don't find it, check your spam folder. If you don't find it, send us an email to support@oitoum.pt with your order number or the email address you used.

Confirmation is usually automatic. If you don't receive an email, you can log in to the website and check the order status in your account.
If you still have questions, please send us an email to support@oitoum.pt with your order number or associated email address.

Great! You can enter it at checkout in the promo code section.

You can use your Gift Card as a discount code during checkout in the coupon area.

There are several possibilities:


The code may have expired;

You may be typing the code with a typographical error;

The product may already have a promotional price (discounts are not cumulative);

You may be trying to use more than one code;

There may be a technical error.
If none of these apply, please contact us at support@oitoum.pt.


support@oitoum.pt.

Our website uses the 3D Secure system, which is mandatory for online card purchases. You must activate it through your bank's website or contact your account manager.
If your card already has 3D Secure activated and you still cannot complete the payment, send an email to support@oitoum.pt .

No problem!
If possible, we recommend choosing an address where someone is available during the day. Otherwise:

For mainland Portugal and Spain, you will receive an SMS with instructions to reschedule delivery;

For the Azores and Madeira, delivery will be made by CTT — the order will be available for collection at the nearest post office;

For other countries, you will receive an email with tracking information where you can manage the delivery.

Fill out the Exchange/Return Form available on the website.
Returns are accepted within 14 days of receiving your order, provided the items are in perfect condition and show no signs of use.
The first return is free for addresses in mainland Portugal.
In other cases, or when there is no prior contact with the brand, Oito.Um only assumes the costs if there is an error or defect attributed to the brand.
Please see Section 7 of our Terms and Conditions for further details.

Yes, we accept exchanges.
You have up to 30 days after receiving your order to request an exchange, as long as the items are in perfect condition and show no signs of use.
The first return (Mainland Portugal) is free; the shipping costs for resending the new item are your responsibility, except in cases of error attributed to Oito.Um.
Fill out the Exchange/Return Form to begin the process.

Exchanges and returns are only accepted for purchases made on the official Oito.Um website.
If you purchased from a retailer, you must contact that retailer directly.

If it hasn't shipped yet, we'll do our best to cancel it before it ships. Please email us at support@oitoum.pt with your order number.
If the order has already been shipped, you can cancel it, but shipping costs will be deducted from the refund.

Fabrics are chosen for their quality and performance.

For the first wash, it is recommended to wash by hand, inside out, in cold water and without mixing with other items.

In subsequent washes, keep the temperature low (max. 30º).

Avoid using fabric softeners.

Always dry inside out and in the shade.

Always consult the inside label for specific instructions.

We're here to help. Send us an email at support@oitoum.pt — we'll get back to you promptly.