Oito.Um is a brand that, since its inception, has promoted a healthy relationship with its customers, seeking their 100% satisfaction.
That is why we seek continuous improvement of the website and the selection and purchase process, we offer products that guarantee quality and durability, and we are committed to a quick and efficient response service to all requests that our customers send us by any means. contact.

What should you do when you are dissatisfied with a brand's product or service?

Oito.Um is seriously committed to the satisfaction of its customers and when a product does not meet the customer's requirements or expectations, we are available and interested in quickly and fairly resolving the situation that is affecting the purchasing experience.

If you are not satisfied with any situation related to Oito.Um, the first step will always be to contact us because we will certainly reach a solution.
Send us an email - to support @oitoum.pt - or contact us through the brand's social networks. We promise to give you a quick response.

Do you want to access the Electronic Complaints Book?

Complying with the provisions of Decree-Law no. customers, make complaints to the competent authorities.

If you choose not to contact us or consider that the resolution of the problem was not as recommended, you can access theElectronic Complaints Book portal directly.

Alternative Dispute Resolution

In the event of a dispute, the consumer can resort to the Alternative Consumer Dispute Resolution entities identified on the consumer portal, on the website www.consumidor.pt , or to the European Online Consumer Dispute Resolution entities identified on the website https ://webgate.ec.europa.eu/odr .

The currently existing alternative dispute resolution entities are as follows:

CNIACC - National Center for Information and Arbitration of Consumer Conflicts – Generic competence

Email: cniacc@unl.pt
Web: http://www.arbitragemdeconsumo.org

Algarve Consumer Conflict Information, Mediation and Arbitration Center

Geographic area covered - contracts concluded in the District of Faro.

Email: support@consumidoronline.pt
Web: http://www.consumidoronline.pt/

Consumer Dispute Arbitration Center of the District of Coimbra

Geographic area covered - contracts signed in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.

Email: geral@centrodearbitragemdecoimbra.com
Web: http://www.centrodearbitragemdecoimbra.com

Lisbon Consumer Dispute Arbitration Center

Geographic area of ​​coverage - contracts signed in the Lisbon Metropolitan Area: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.

Email: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: http://www.centroarbitragemlisboa.pt

Porto Consumer Information and Arbitration Center

Geographic area of ​​coverage - contracts celebrated in the Metropolitan Area of ​​Porto: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.

Email: cicap@mail.telepac.pt
Web: http://www.cicap.pt

Vale do Ave Consumer Dispute Arbitration Center / Arbitration Court

Geographic area of ​​coverage - contracts signed in the municipalities of: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela .

Email: triave@gmail.com
Web: http://www.triave.pt

CIAB – Center for Information, Arbitration and Consumer Conflicts

Geographical area of ​​Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.

Email: geral@ciab.pt
Web: http://www.ciab.pt

Madeira Consumer Dispute Arbitration Center

Email: centroarbitragem.sras@gov-madeira.pt
Web: http://www.srrh.gov-madeira.pt

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available only for Portugal